Customers need quick, useful help, while support teams need answers to stay grounded in actual product information.
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Project / SaaS · Customer supportHelpful answers with a
Helpful answers with a
human fallback
A support assistant answers from product documentation and escalates when the source material does not support an answer.
TASKFLOW
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A CONNECTED SYSTEMFOR REAL-WORLD WORK
At a glance
TaskFlow
A support assistant answers from product documentation and escalates when the source material does not support an answer.
A documentation-informed support assistant uses Dify and OpenAI, with an Airtable handoff for questions that need a person.
How the flow worksFrom the first step
From the first step
to what happens next.
01
Customer asks a product question
↓02
Assistant looks for a grounded answer in the product knowledge base
↓03
Unclear or unsupported questions are escalated
✓Tools in the system
DifyOpenAIAirtable
Tools are the building blocks. The workflow and its handoffs shape how they fit together.
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